Notes from Zolo

What a delivery-app order really costs, and who pays it.

Worked examples of the money inside a commission app, told from the customer’s side of the bill and the shop’s. Illustrative figures, plainly labelled.

Part 1 · Your side of the billThe real cost of a delivery-app orderOne family basket, followed dirham by dirham: the markup you never see, the AED 12 illusion, and why a “17% off” order can still cost more than the counter.Published 6 September 2026Read the note →Part 2 · The shop’s sideWhere AED 100,000 of app sales actually goesA realistic month inside a small restaurant: the waterfall from AED 100,000 in sales to AED 8,500 of profit, and the fixed fees, penalties and settlement waits nobody mentions.Published 6 September 2026Read the note →