Terms of Service
Last updated 17 October 2026
What Zolo is
Zolo is a directory and ordering facilitator operated by ZOLO SOLUTIONS (commercial licence CN-6781440) in Abu Dhabi, United Arab Emirates. Zolo lists local restaurants, food stores and mess kitchens and passes your orders and enquiries to them. Zolo is not the seller of anything you order: it charges no commission, does not deliver and does not process payments.
The shop is the seller
The merchant named on the shop page is the seller; once Zolo has checked them, the shop page also shows the merchant's legal name and trade licence. The merchant sets its prices and availability, prepares and delivers your order (or has it ready for you to collect), takes your payment and handles any refund. Your purchase is a contract between you and the merchant.
Listings and verification
Many listings are created by Zolo from public information, such as map listings and the shop's own printed menu, until the owner verifies them. A listing whose owner has claimed it or confirmed it with us shows "✓ Verified by the owner" with the date; every other listing shows "Unverified — sourced from public info". If something on a listing is wrong, use Report incorrect info on the shop page or zolo.ae/report. The Listing policy explains how listings are made.
Your account
Zolo is for people aged 18 and over. You sign in with your phone number and a one-time code. Keep your details accurate, and use Zolo only for personal, lawful purposes in the UAE. We may suspend accounts used for fraud, abuse or repeated no-shows.
Orders in the app
When a shop takes orders in the app, your order is sent to the merchant, who accepts or declines it. Totals are calculated by Zolo from the prices the merchant publishes, and the merchant confirms the final price. Weighed items (fish, meat) are estimated up front and priced by the shop after weighing.
Enquiries on WhatsApp
For shops that take orders on WhatsApp, Zolo prepares your basket and you send it from your own WhatsApp straight to the shop. It is an enquiry until the shop replies: the shop confirms availability, prices, the delivery fee, the minimum order and the final total in the chat. Prices shown for these shops are indicative and marked as such.
Prices
Prices shown on Zolo are set by the restaurant or shop. Where they are marked indicative, or the shop page says they may be out of date, the shop's own price applies. Each shop page says when its prices were last updated and whether the owner published them or Zolo typed them from the shop's menu; prices that have not been checked for a long time are hidden until the shop confirms them.
Delivery
Delivery is made by the merchant or a rider they arrange. Where a shop has not confirmed its delivery fee and minimum order, the shop page says so: confirm them with the shop. Delivery times shown in Zolo are observed medians from past orders: a guide, not a promise.
Payment
You pay the merchant directly, on delivery or at the counter, in cash or by card where the merchant offers it. Zolo charges you nothing, and never stores or processes your payment details.
Cancellations and problems
You can cancel an order in the app while it is waiting for the shop, accepted or being prepared, up to the moment the kitchen marks it ready. Once it is ready or on its way, cancelling is the shop's call: call the shop, or use Report a problem on the order. A report goes to the shop first; if the shop has not resolved it within 24 hours, Zolo steps in. Repeated problems affect a merchant's standing on Zolo.
Refunds
Because you pay the shop directly, the shop handles any refund. The Refund policy (zolo.ae/refunds) explains how to raise a problem and what Zolo does if the shop does not answer.
Reviews and conduct
You may review orders you actually received. Reviews must be honest and respectful. We remove content that is abusive, fake or unlawful, and may restrict accounts that post it.
Liability
Merchants are solely responsible for the food and goods they sell, their prices, preparing and delivering your order, and their food-safety and licensing obligations. Zolo provides the platform "as is" and, to the extent the law allows, is not liable for a merchant's acts or omissions. Nothing in these terms limits rights you have under UAE consumer protection law.
Governing law and disputes
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, and the courts of Abu Dhabi have jurisdiction over any dispute about them. There is no arbitration clause: nothing in these terms requires you to take a dispute to arbitration.
Contact
ZOLO SOLUTIONS, commercial licence CN-6781440, Abu Dhabi, United Arab Emirates. Email support@zolo.ae. Our company details are also on zolo.ae/about.