Delete your account
Last updated 18 October 2026
Delete your account in the app (customers)
Open the Zolo app, go to Account → Privacy & my data → Delete my account, and confirm. Deletion is immediate: you are signed out and your account is gone as soon as you confirm. If an order is still in progress, deletion waits until it is delivered or cancelled (you can cancel it from the order page while the shop hasn't sent it out).
Delete your account in the app (merchants)
Open the Zolo Merchant app, go to Settings → Delete account, and confirm. Deletion is immediate here too.
If you can no longer access the app
Email privacy@zolo.ae from any address and include the phone number your account is registered to. We will verify the request against that number before deleting. Email requests are handled within 30 days.
What is deleted
Your profile, your name, your profile picture, your saved addresses, your favourites and your notification settings are erased, the notes you wrote on orders and reviews are removed, and your phone number is unlinked from Zolo and freed so it can be registered again in the future.
What is retained
Past orders are retained in anonymised form, as UAE law requires for tax and audit purposes; anonymised records no longer identify you. If a merchant listing is owned solely by a deleted owner account, that listing is suspended.
Timeframe
In-app deletion takes effect immediately. Requests sent by email to privacy@zolo.ae are handled within 30 days.